Impact of the emotional wage program on job satisfaction in service companies
Keywords:
Administration, business, personnel management, salary, job satisfactionAbstract
Emotional pay can positively influence employee performance by increasing their motivation and, consequently, their job satisfaction; however, further research is needed to establish clear measurement guidelines. The objective was to analyze the impact of implementing an emotional salary program on job satisfaction in service companies; the study presents a quantitative methodology with a descriptive and causal-correlational approach, using a non-experimental cross-sectional design, through the administration of questionnaires to a sample of 260 workers in service companies; The results demonstrated that the association between the study variables shows that the highest observed value (X² = 2059.176) confirms a comprehensive and robust relationship between emotional salary and job satisfaction; it was concluded that there is solid empirical evidence of the positive impact of emotional salary on job satisfaction, which validates the effectiveness of these programs as human talent management tools.
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Copyright (c) 2026 Cristina Patricia Acha-Ruiz, José Fernando Escobedo-Gálvez, Bettina Theresa Bernard-Tiravanti
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