Artificial intelligence in the operational management and quality of health services: a systematic literature review 2020–2025

Authors

Keywords:

Artificial intelligence, operational management, care quality, health services

Abstract

The objective of this research was to analyze, through an exploratory systematic review of the literature, the relationship between artificial intelligence (AI), operational management, and the quality of healthcare services published during the period 2020–2025; for this purpose, a systematic review of scientific articles selected from specialized databases was conducted, applying eligibility criteria such as year of publication, type of study, thematic relevance, and methodological quality. The findings showed that the use of artificial intelligence technologies enabled the automation of administrative processes, the forecasting of healthcare demand, and the optimization of resource use in health systems, contributing to a reduction in operational errors, while also improving the quality of care across several attributes, particularly safety, effectiveness, and user experience. However, the studies also identified barriers that limit its adoption, including low system interoperability, insufficient training, resistance to acceptance among professionals, inequalities in implementation, and ethical challenges related to the use of sensitive data. In summary, the results demonstrated that artificial intelligence had a positive and progressive impact on operational management and the quality of healthcare services, provided that its implementation is accompanied by appropriate ethical, regulatory, and organizational frameworks.

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Published

2026-05-01

How to Cite

Viteri-Freire, S. S., Enríquez-Pineda, K. M., Viteri-Freire, M. G., & Galarza-Galarza, C. K. (2026). Artificial intelligence in the operational management and quality of health services: a systematic literature review 2020–2025. Revista Científica Episteme & Praxis, 4(2), 120–129. Retrieved from https://epistemeypraxis.org/index.php/revista/article/view/196

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Vol. 4 No. 2 (2026): Interdisciplinariedad y desarrollo: educación, derecho y sostenibilidad (mayo-agosto)

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Copyright (c) 2026 Stephanie Silvana Viteri-Freire, Kevin Mateo Enríquez-Pineda, María Gabriela Viteri-Freire, Cinthia Katherine Galarza-Galarza

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